Privacy Policy

1. Introduction

Local Growth Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI Voice Agent services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and payment information.
• Call Data: Call recordings, transcripts, caller information, and appointment details processed by our AI agents.
• Usage Data: Information about how you use our services, including login times, features used, and preferences.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI Voice Agent services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, AI processing, cloud hosting).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Call recordings are retained for 90 days unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@localgrowthsolutions.online